The common joke floating around the net at the moment is that they are called "hostonce.com" because you only host with them one time - then never again!
There are a number of people who have had their domains pinched or held to ransom. Getting domains back from hostonce.com or recovering the domains has become a big pain for many people.
If you are reading this and you are interested in getting your hostonce.co domain away from them so you can host elsewhere, pop over to this forum where we are compiling information on how to get people's domains back.
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